Firefighting Product Returns

Our first priority is your satisfaction with our products and the service we provide.  However, if the situation ever does arise where you need to return a product purchased from us, we would like to make the process as trouble-free as possible and we normally conform to the following policies:

  • Refunds and exchanges cannot be given before the product has been returned to us for inspection;
  • Returned products must be sent back in its original packaging with no evidence of use;
  • The Return Form and the original packing slip must be included when returning an item;
  • Item being returned should be insured as we are not responsible for any lost items, please use a traceable shipping method;
  • Any product that is defective will be either repaired, replaced, refunded or exchanged;
  • In the case of refunds, if you purchased the item by credit card, the cost of the item (excluding shipping charges) will be refunded to that card;
  • Any products purchased on special promotion or sale cannot be refunded or returned.

Please return item with Return Form and original packing slip to:

Type One Incident Support, Inc., 61568 American Lane #600, Bend, Oregon 97702